TERMS & CONDITIONS
BORN & BLOOM is Australian owned and operated by The Trustee for Hamilton Family Trust (ABN 58 531 681 850).
Born & Bloom reserves the right to refund any orders due to fraud risk, technical error or reasons we consider valid. Customers will be notified of refunds.
SHIPPING METHOD
Our system is integrated with Australia Post to ensure automated despatch notifications including tracking information (domestic only) and proof of delivery signatures, along with real time shipping calculations based on destination, products purchased and shipping method chosen. We ship to the address placed in checkout - not your PayPal address (if PayPal is used).
We offer a range of shipping methods, both domestic and internationally - including standard, express, international standard, international tracking, international express.
Our shipping is not insured and any items that are "lost" or "damaged" in the mail are not responsibility of Born & Bloom.
We only accept PayPal for our international customers, and it is recommended - but not required - to purchase trackable shipping upon checkout.
DELIVERY TIME
In the event of great demand your order will ship late - we will do everything we can to ship it within a couple of days of your order placement, however certain circumstances may cause greater delays and for that we apologise in advance. Further to that, if your item becomes unavailable although it was available at the time of purchase, you will be notified by our customer service and will help you find a suitable alternative. The below shipping times are advised and not guaranteed.
Australian standard orders: vic (1-2 days), nsw/sa/tas/act (2-3 days), qld (4-5 days), wa/nt (5-9 days)
SHIPPING COSTS
Shipping costs are calculated in real time, at the time of checkout. We can not provide you with estimates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in $aud. You can use xe.com to approximate the conversion rate to your local currency.
IMPORT TAXES/DUTY FEES
For orders sent outside of Australia, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by import taxes, but we must outline that this can be a possibility.
RETURNS
Due to being a small family-owned business, we are unable to offer returns or refunds for 'change of minds' purchases. However, if your order arrives faulty, we will happy provide an exchange or refund.
Faulty – Notification must be made within 72 hours of receiving the order. Postage at Born & Bloom’s expense. The refund will be made within 7 days of product being returned to us in the same form as the original payment.
During holiday periods, notification must be made within 14 days after order is delivered.
For all refund enquires please email us at bornandbloom@outlook.com with your name, contact details and your order number, with a short explanation.
DISCOUNTS
Discount codes are issued at our discretion and are offered for various promotional activities such as marketing campaigns, customer loyalty programs, or special occasions. Discount codes typically cannot be combined with other offers or promotions unless explicitly stated in the terms and conditions.
We reserve the right to revoke discount codes or take necessary action in case of suspected misuse, fraud, or abuse of discount codes, including but not limited to sharing codes without authorisation or creating fraudulent accounts. This is not limited to the changing of email addresses when the customer resides at the same address.
PLEASE NOTE - If you forget to use a code at checkout, we cannot amend the price and will not reimburse any costs after a sale has been finalised. All discount codes must be entered at the checkout.
The sign-up discount code, received by email can only be used once per customer.
GIFT CARDS
Please note that your Gift Card is not a promotional code. To redeem your Gift Card, you must enter the serial number in the payment section. If your Gift Card does not cover the value of the item you wish to purchase, you can add additional funds to complete the order payment through the other payment gateways available. Please note you will need to enter your Gift Card number first for the website to accept the amount.
A Gift Card is valid for 12 months from the date of purchase and are valid instore and online.
COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
CURRENCY
As an Australian Based company all of our Credit Card transactions are processed in $AUD.
TIME
Born & Bloom is a Melbourne based business, therefore all references to time made on this site is in Australian Western Standard Time, (AEST)